Welcome to Houze!
This Privacy Policy (hereinafter referred to as “Policy”) outlines how HOUZE collects, uses, and protects your personal information. This Policy applies to your access and use of the website https://fluxstores.shop/ (hereinafter referred to as “the Website”) and all products and services provided by HOUZE. By using the Website, you agree to the collection and use of your information as described in this Policy. This Policy complies with Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020.
1. Information We Collect
We may collect and process the following types of information:
- Personal Identification Information: Such as your name, email address, phone number, mailing address, etc.
- Transaction Information: Such as purchase history, payment details, and delivery information.
- Technical Information: Including your IP address, browser type, operating system, and access times, used to optimize your experience.
- Usage Information: Information about how you use the Website, such as pages visited, browsing time, etc.
2. How We Use Your Information
We use your information primarily to provide quality services and continuously improve our products and services, including:
- Order Processing and Delivery: Managing your orders and ensuring timely delivery of products.
- Customer Support: Communicating with you via phone, email, etc., to handle your requests or resolve issues.
- Website Improvement: Analyzing user behavior and improving our website content and services.
- Marketing: With your consent, sending you information about our products, services, and offers.
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We collaborate with logistics, payment processing, and other service providers who may need access to your information to perform services.
- Legal Requirements: We may disclose your information as required by law or to protect the rights and interests of HOUZE and its users.
- Government Regulation: We may disclose your information to Australian and New Zealand government regulatory agencies as required by applicable laws and regulations.
4. Data Storage and Security
We take reasonable technical and organizational measures to ensure the security of your personal information, preventing loss, misuse, unauthorized access, or disclosure. We will retain your information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. To comply with legal requirements, we may store your personal information on servers located in Australia or New Zealand, ensuring data compliance with local regulations.
5. Cookies and Tracking Technologies
The Website uses cookies and similar tracking technologies to enhance user experience and provide personalized services. Cookies are small text files stored on your device that record your preferences and activities. You can refuse cookies through your browser settings, but this may affect certain functionalities of the Website.
6. Your Rights
Under Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020, you have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: If your information is inaccurate or incomplete, you can request correction.
- Deletion: In certain circumstances, you can request that we delete your personal information.
- Restrict Processing: You have the right to request that we restrict the processing of your personal information.
- Object to Processing: In certain circumstances, you have the right to object to our processing of your personal information.
- Withdraw Consent: If consent is the basis for processing your information, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us using the information provided in this Policy.
7. Children’s Privacy
The Website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will promptly delete such data.
8. International Transfers
If we need to transfer your personal information outside of Australia and New Zealand, we will ensure that appropriate safeguards are in place to protect your personal information from unauthorized access, use, or disclosure, in accordance with applicable legal requirements.
9. Changes to This Policy
We reserve the right to modify this Policy at any time. The revised Privacy Policy will take effect immediately upon being posted on the Website. We encourage you to review this Policy regularly to stay informed of any changes.
10. Contact Us
If you have any questions about this Policy or need more information, please contact us through the following methods:
- Email: support@houze.shop
- Phone: +61 2 9936 1700
Thank you for choosing HOUZE. We are committed to protecting your privacy and look forward to providing you with a quality home shopping experience.